RETURNS

At Cellini Gold, each piece is prepared and shipped with the greatest care. Please read our return policy before ordering.

Before your order ships
You may cancel your order at any time before dispatch for a full refund — simply email cellinigold@gmail.com. This is the easiest, cost-free option for everyone.

After your order ships
Because we ship internationally, returned parcels are subject to customs charges on re-entry to Italy. For this reason, once an item has been dispatched:

• Returns are accepted only for items that are unworn, undamaged and in their original packaging.
• All return costs are the customer’s responsibility — including return shipping and any customs duties, taxes or fees incurred to re-import the item into Italy. These costs are non-refundable.
• Import duties or taxes you paid on the original delivery are non-refundable.
• If a parcel is refused or unclaimed and returns to us with additional shipping or customs charges, those charges will be deducted from your refund.
• Refunds are issued in the original currency and payment method, after the item is received and inspected.

Faulty or incorrect items
If your item arrives faulty or not as described, contact us within 48 hours of delivery with photos, and we will make it right — replacement, repair or full refund, at no cost to you.

Unique & made-to-measure pieces
Items adjusted to your specifications (size, length) or one-of-a-kind pieces cannot be returned unless faulty.

For any question before ordering, contact us at cellinigold@gmail.com — we’re always happy to help.

Last updated: 07/19/2026